Emergency Services Banner

 
Emergency - 911 | Phone: 336.318.6911 | Fax: 336.318.6951 | Non-Emergency Dispatch: 336.318.6924

 Randolph County Emergency Alert Communication Technology

Ambulance Billing: EMS|MC, Inc.
1-800-814-5339
www.emsbilling.info

Organization

  
Department Summary  Org Chart

Emergency Services includes fire inspection and enforcement of the N.C. State Building Codes, fire investigation, answer and dispatch of all emergency and non-emergency calls for assistance through 9-1-1 for all public safety agencies in the County, and response to and provision for appropriate pre-hospital medical care and transport. Prevention services include public education, mitigation measures through preplanning, and disaster planning. This department operates 24 hours per day. 

Emergency Services Goal
Protect our community by preventing and minimizing loss of life, pain and suffering, property loss, and environmental damage from fire, natural disasters, and medical emergencies by offering education, prevention, and emergency response. Promote a responsive public safety communications center with employees that are highly skilled in responding to the emergency needs of citizens and visitors.

 

9-1-1 Communications

 
Major Keena Heaton  |  336.318.6942  |  email

Captain Christie McCorquodale  |  336.318.6944  |  email

The 9-1-1 Communications Center has state-of-the-art equipment like enhanced 9-1-1 technology provided by Wireless Communications, Inc., using a VESTA software from Airbus DS Communications.  The console radio system is a Motorola MCC-5500.

There are twelve identical console positions, each equipped with E9-1-1, radio, Geographical Information System (GIS), Division of Criminal Information (DCI) access through the NC SBI, Priority Dispatch’s ProQA software for Emergency Medical Dispatch, and Computer-Aided Dispatch (CAD) provided by Spillman Technologies.

All Fire Departments, EMS, Rescue, and law enforcement agencies in Randolph County use the NC VIPER (800 mhz) radio system.  Archdale Police Department utilizes the High Point Police Department’s 800 mhz radio system. 

The 9-1-1 Center is located in a secure facility.  Access codes are necessary for each entry/exit door to the facility and each door is monitored by camera.  Visitors to the facility are escorted to their destination.

The 9-1-1 Center is responsible for dispatching all public-safety agencies having jurisdiction in Randolph County except the Archdale Police Department.  9-1-1 calls for the Archdale Police Department are answered by Randolph County, and then transferred to the police department.

Emergency Management

 
Major Jared Byrd  |  336.318.6913  |  email

Captain Evan Grady  |  336.318.6978  |  email

Emergency Management is responsible for enhancing the quality of life by assisting citizens, visitors and public safety agencies to effectively prepare for, respond to, recover from, and mitigate all hazards and disasters.

EMS

 
Major Bradley Beck  |  336.318.6921  |  Email

Training Coordinator Lt. Robin Whatley Keena Heaton  |  336.318.6958  |  email

Randolph County EMS has eight base locations across the County; Archdale, Asheboro, Erect, Liberty, Ramseur, Randleman, Trinity and Uwharrie..  EMT-Paramedics are based at these locations ready to respond to any emergency 24-hours per day.

Randolph County EMS is also supported by two EMT-Intermediate ambulance services; Ash-Rand Rescue & EMS, Inc. and Piedmont Triad Ambulance and Rescue, Inc.  These private non-profit agencies respond to emergency calls, as well as handle most convalescent transports.

Fire Inspections

 
Fire Marshal Erik Beard  |  336.318.6946  |  email

Deputy Fire Marshal Lee Hinson  |  336.318.6917  |  email 

Fire Inspectors are certified by the State to conduct routine inspections on all Businesses, Churches and Schools within the unincorporated areas of Randolph County and for the Towns of Franklinville, Ramseur, Seagrove, and Staley.  Office hours are 8:00 a.m. to 5:00 p.m., Monday – Friday.  Each week two Inspectors are on-call to respond to and assist fire departments on fire-related incidents to determine the cause and/or origin.

Technology

 
Major Justine Buxton  |  336.318.6912  |  email

Lt. Jonathan Bell  |  336.318.6908  |  email

The technology service area is a critical link for department operations and coordinates all purchases (software & hardware), repairs, and training for all technology related issues.

REACT link