Major Keena Heaton
The 9-1-1 Communications Center has
state-of-the-art equipment like enhanced 9-1-1 technology provided by
Century Link using a Patriot switch and SeNTinel Software from
PlantCML. The console radio system is a Motorola MCC-5500.
There are seven identical console
positions, each equipped with E9-1-1, radio, Geographical
Information System (GIS), Division of Criminal Information (DCI)
access through the NC SBI, Priority Dispatch’s ProQA software for Emergency Medical Dispatch, and
Computer-Aided Dispatch (CAD) provided by Spillman Technologies. A
seventh console is for radio dispatch only.
All Fire Departments, EMS, Rescue, and most law enforcement agencies in Randolph County use the NC VIPER (800 mhz) radio system. Asheboro Police Department utilizes a conventional UHF radio system. Archdale Police Department utilizes the High Point Police Department’s 800 mhz radio system.
The 9-1-1 Center is located in a
secure facility. Access codes are necessary for each
entry/exit door to the facility and each door is monitored by
camera. Visitors to the facility are escorted to their
The 9-1-1 Center is responsible for
dispatching all public-safety agencies having jurisdiction in Randolph
County except the Archdale Police Department. 9-1-1 calls for the
Archdale Police Department are answered by Randolph County, and then
transferred to the police department.
Emergency Medical Services (EMS):
Major Bradley Beck
Randolph County EMS has six base locations
across the County; Archdale, Asheboro, Liberty, Ramseur, Randleman, and
Trinity. EMT-Paramedics are based at these locations ready to
respond to any emergency 24-hours per day.
Randolph County EMS is also supported by two
EMT-Intermediate ambulance services; Ash-Rand Rescue & EMS, Inc. and
Piedmont Triad Ambulance and Rescue, Inc. These private non-profit
agencies respond to emergency calls, as well as handle most convalescent
Fire Marshal Erik Beard
Fire Inspectors are certified by the State to
conduct routine inspections on all Businesses, Churches and Schools
within the unincorporated areas of Randolph County. Office hours
are 8:00 a.m. to 5:00 p.m., Monday – Friday. Each week two Inspectors
are on-call to respond to and assist fire departments on fire-related
incidents to determine the cause and/or origin.
Major Jared Byrd
Emergency Management is responsible for
enhancing the quality of life by assisting citizens, visitors and public
safety agencies to effectively prepare for, respond to, recover from,
and mitigate all hazards and disasters.
The technology service area is a critical
link for department operations and coordinates all purchases (software &
hardware), repairs, and training for all technology related issues.