Social Services
 

Frequently Asked Questions  

How do I apply for benefits/services?

  • Applications for most benefits and services are taken at the agency Monday - Friday from 8:00 a.m. - 5:00 p.m.  
  • Crisis applications are taken Monday - Friday from 8:00 a.m. - 4:30 p.m. 
  • Call the agency at 336-683-8000 for further assistance if you are unable to come to the agency.   

Visit NC DHHS - ePASS Electronic Pre-Assessment Screening Service

ePASS is short for Electronic Pre-Assessment Screening Service and is a quick and easy way for individuals and families to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services(formerly Food Stamps) as well as Medical Assistance(Medicaid and NC Health Choice or CHIP). You can learn if you are potentially eligible for Medical Assistance by completing an electronic pre-assessment screening.


What documents do I need to bring when applying for benefits/services?

You do not have to bring any item with you to apply for most benefits. However, you will be asked to provide information in order to process your application. Some things you may be asked to provide include:

    Child Care:


    Food Stamps:

    • Birth Certificates for all household members
    • Social Security Numbers for all household members
    • Verification of income of any kind
    • Verification of rent or mortgage
    • Verification of current utilities


    Medicaid:

    • Recent medical expenses
    • Proof of any income
    • Bank statements and account numbers
    • Life Insurance policies
    • Social Security Number
    • Health Insurance policies
    • Proof of legal alien status
    • Verification of pregnancy
    • Birth Certificates for family members


    Work First:

    • Birth Certificates for family members
    • Social Security Numbers for family members
    • Proof of any income
    • Verification of any assets such as bank accounts, insurance policies, property, etc.

When is the best time to come in to apply?

Applications for programs are taken on a "first come, first served" basis.  The agency opens at 8:00 a.m.   It is usually best to arrive as early as possible.  The agency accepts applications for most programs anytime but it is best to arrive by 4:00 p.m. if possible in order to complete the application.  Crisis applications are not accepted after 4:30 p.m.  Group sessions for Food Stamps applications are available Monday - Friday at 9:00 a.m., 11:00 a.m. and 2:30 p.m.  You must be here 30 minutes before group time.   The agency does not close for lunch but there is sometimes a longer wait during lunch hours since there is fewer staff available to take applications.  


Do I need an appointment?

You do not need an appointment to make an application.  Applications are accepted on a "first come, first served" basis.  If you are already receiving benefits/services and would like to see your worker, it is best to call your worker first to make sure they will be available.


Can I make an appointment to make an application?

Applications are taken on a "first come, first served" basis.  If you need special arrangements please call the agency at 336-683-8000 for further assistance.


Are interpreter services available?

  • Free interpreter services are available for anyone who speaks little or no English.  Come to the agency and arrangements will be made for free interpreter services.

How do I get a work permit for a minor?

DSS no longer issues Work Permits. 

Please visit the following links for information concerning Youth Employment. 

NC Department of Labor - Child Labor in Nonagricultural Occupations in North Carolina - http://www.nclabor.com/wh/fact%20sheets/joint_state_fed.htm 

NC Department of Labor - Youth Employment Certificate Form - http://www.nclabor.com/wh/youth_instructions.htm


How do I find a child care facility?

The NC Division of Child Development provides a child care facility search site online at  http://ncchildcaresearch.dhhs.state.nc.us/search.asp.  Here you can search for a child care facility as well as obtain contact information and view detailed reports for each facility.  For more information on finding a child care facility, contact a Child Care social worker in the Family Services Unit or call the agency at 336-683-8000. 


Where can I find help obtaining child support?

Contact the local Child Support Enforcement Agency at 336-625-6626.  The local Child Support Enforcement Agency is located at 215 Friendly Road in Asheboro.  You can also contact the Child Support Customer Service line at 1-800-992-9457 or by email by visiting www.ncchildsupport.com


How do I get a PIN for my EBT card?

After you receive your EBT card you must attend an EBT class.  EBT classes are held at the agency every Tuesday and Thursday at 2:15 p.m.  You must have your EBT card with you.  You will receive a PIN for your EBT card at the class.   You do not need an appointment to attend an EBT class.


How do I report abuse or neglect?

To report the abuse or neglect of a child or adult contact a Protective Services Intake Unit social worker or call the agency at 336-683-8000.   You may also come to the agency to make a report.  All reports are confidential and you do not have to give your name.   For after hours emergencies call 911


How do I become a foster parent?

Information on becoming a foster parent in North Carolina is available online at http://www.dhhs.state.nc.us/dss/fostercare/index.htm.  Call the agency at 336-683-8000 if you are interested in becoming a foster parent.

Download a Foster Care brochure pdf


How do I report fraud?

To report fraud contact a Program Integrity Fraud Investigator or call the agency at 336-683-8000.  You may also contact the Program Integrity Branch of Economic Independence services at 1-800-662-7030 Monday - Friday between the hours of 8:00 a.m. and 5:00 p.m.  All reports are confidential and you do not have to give your name.


I haven't received my Medicaid card - what do I do?

You should receive your Medicaid card by the fifth working day of the month.   Contact your caseworker or call the agency at 336-683-8000 if you do not receive your card.  Your card may have been sent back to the agency if your address has changed.   Medicaid cards are not forwarded.  Always notify your caseworker if you have a change of address.


How do I change my Carolina Access doctor?

Contact your caseworker or call the agency at 336-683-8000 if you would like to change your Carolina Access doctor.


How do I apply for a job at Randolph County DSS?

Applications  for positions at Randolph County DSS are accepted by the Randolph County Human Resources Office in the Randolph County Office Building located at 725 McDowell Road, Asheboro NC.  For more information contact Human Resources at 336-318-6600 or visit their web site at  www.co.randolph.nc.us/hr/.

 


What is the Raleigh number for Social Services information?

Voice/Español (North Carolina Only):  1-800-662-7030 (The CARE-LINE)
 TTY Dedicated - Local and Toll Free:  919-733-4851 or 1-877-452-2514
 For Out of State Calls:  919-733-4261
 FAX:  919-715-8174
 Postal address:  2012 Mail Service Center, Raleigh, NC 27699-2012
 Email:  care.line@ncmail.net