Frequently Asked Questions
How do I apply for benefits/services?
- Applications for most benefits and services are taken at the agency Monday
- Friday from 8:00 a.m. - 5:00 p.m.
- Crisis applications are taken
Monday - Friday from 8:00 a.m. - 4:30 p.m.
- Call the agency at 336-683-8000 for further assistance if you are unable
to come to the agency.
Visit NC DHHS - ePASS Electronic Pre-Assessment Screening Service
ePASS is short for Electronic Pre-Assessment Screening Service and is a quick and easy way for individuals and families to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services(formerly Food Stamps) as well as Medical Assistance(Medicaid and NC Health Choice or CHIP). You can learn if you are potentially eligible for Medical Assistance by completing an electronic pre-assessment screening.
What documents do I need to bring when applying for benefits/services?
You do not have to bring any item with you to apply for most benefits.
However, you will be asked to provide information in order to process your
application. Some things you may be asked to provide include:
- Birth Certificates for all household members
- Social Security Numbers for all household members
- Verification of income of any kind
- Verification of rent or mortgage
- Verification of current utilities
- Recent medical expenses
- Proof of any income
- Bank statements and account numbers
- Life Insurance policies
- Social Security Number
- Health Insurance policies
- Proof of legal alien status
- Verification of pregnancy
- Birth Certificates for family members
- Birth Certificates for family members
- Social Security Numbers for family members
- Proof of any income
- Verification of any assets such as bank accounts, insurance
policies, property, etc.
When is the best time to come in to apply?
Applications for programs are taken on a "first come, first served" basis.
The agency opens at 8:00 a.m. It is usually best to arrive as
early as possible. The agency accepts applications for most programs
anytime but it is best to arrive by 4:00 p.m. if possible in order to complete
the application. Crisis applications are not accepted after 4:30 p.m.
Group sessions for Food Stamps applications are available Monday - Friday
at 9:00 a.m., 11:00 a.m. and 2:30 p.m. You must be here 30 minutes
before group time. The agency does not close for lunch but there
is sometimes a longer wait during lunch hours since there is fewer staff
available to take applications.
Do I need an appointment?
You do not need an appointment to make an application.
Applications are accepted on a "first come, first served" basis. If
you are already receiving benefits/services and would like to see your worker,
it is best to call your worker first to make sure
they will be available.
Can I make an appointment to make an application?
Applications are taken on a "first come, first served"
basis. If you need special arrangements please call the agency at
336-683-8000 for further assistance.
Are interpreter services available?
- Free interpreter services are available for anyone who speaks little
or no English. Come to the agency and arrangements will be made
for free interpreter services.
do I get a work permit for a minor?
DSS no longer issues Work Permits.
Please visit the following links for information concerning Youth Employment.
NC Department of Labor - Child Labor in Nonagricultural Occupations in North Carolina - http://www.nclabor.com/wh/fact%20sheets/joint_state_fed.htm
NC Department of Labor - Youth Employment Certificate Form - http://www.nclabor.com/wh/youth_instructions.htm
How do I find a child care facility?
NC Division of Child Development provides a child care facility search
site online at
http://ncchildcaresearch.dhhs.state.nc.us/search.asp. Here you
can search for a child care facility as well as obtain contact information
and view detailed reports for each facility. For more information
on finding a child care facility, contact a Child Care social worker in
the Family Services Unit or call
the agency at 336-683-8000.
Where can I find help obtaining child support?
Contact the local Child Support Enforcement Agency at
336-625-6626. The local Child Support Enforcement Agency is located
at 215 Friendly Road in Asheboro. You can also contact the Child Support
Customer Service line at 1-800-992-9457 or by email by visiting
How do I get a PIN for my EBT card?
After you receive your EBT card you must attend an EBT
class. EBT classes are held at the agency every Tuesday and Thursday
at 2:15 p.m. You must have your EBT card with you. You will
receive a PIN for your EBT card at the class. You do not need
an appointment to attend an EBT class.
How do I report abuse or neglect?
To report the abuse or neglect of a child or adult contact
a Protective Services Intake Unit
social worker or call the agency at 336-683-8000. You may also
come to the agency to make a report. All reports are confidential
and you do not have to give your name. For after hours emergencies
How do I become a foster parent?
Information on becoming a foster parent in North Carolina is available
http://www.dhhs.state.nc.us/dss/fostercare/index.htm. Call the
agency at 336-683-8000 if you are interested in becoming a foster parent.
a Foster Care brochure
How do I report fraud?
To report fraud contact a Program
Integrity Fraud Investigator or call the agency at 336-683-8000.
You may also contact the Program Integrity Branch of Economic Independence
services at 1-800-662-7030 Monday - Friday between the hours of 8:00 a.m.
and 5:00 p.m. All reports are confidential and you do not have to
give your name.
I haven't received my Medicaid card - what do I do?
You should receive your Medicaid card by the fifth working
day of the month. Contact your caseworker
or call the agency at 336-683-8000 if you do not receive your card.
Your card may have been sent back to the agency if your address has changed.
Medicaid cards are not forwarded. Always notify your caseworker if
you have a change of address.
How do I change my Carolina Access doctor?
Contact your caseworker or
call the agency at 336-683-8000 if you would like to change your Carolina
How do I apply for a job at Randolph County DSS?
Applications for positions at Randolph County DSS are accepted
by the Randolph County Human Resources Office in the Randolph County Office
Building located at 725 McDowell Road, Asheboro NC. For more information
contact Human Resources at 336-318-6600 or visit their web site at
What is the Raleigh number for Social Services information?
Voice/Español (North Carolina Only): 1-800-662-7030
TTY Dedicated - Local and Toll Free: 919-733-4851
For Out of State Calls: 919-733-4261
Postal address: 2012 Mail Service Center, Raleigh,