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9-1-1 Communications:
  Major Keena Heaton  

The 9-1-1 Communications Center has state-of-the-art equipment like enhanced 9-1-1 technology provided by Century Link using a Patriot switch and SeNTinel Software from PlantCML.  The console radio system is a Motorola MCC-5500.

There are seven identical console positions, each equipped with E9-1-1, radio, Geographical Information System (GIS), Division of Criminal Information (DCI) access through the NC SBI, Priority Dispatch’s ProQA software for Emergency Medical Dispatch, and Computer-Aided Dispatch (CAD) provided by Spillman Technologies.  A seventh console is for radio dispatch only.

All Fire Departments, EMS, Rescue, and most law enforcement agencies in Randolph County use the NC VIPER (800 mhz) radio system. Asheboro Police Department utilizes a conventional UHF radio system. Archdale Police Department utilizes the High Point Police Department’s 800 mhz radio system. 

The 9-1-1 Center is located in a secure facility.  Access codes are necessary for each entry/exit door to the facility and each door is monitored by camera.  Visitors to the facility are escorted to their destination.

The 9-1-1 Center is responsible for dispatching all public-safety agencies having jurisdiction in Randolph County except the Archdale Police Department.  9-1-1 calls for the Archdale Police Department are answered by Randolph County, and then transferred to the police department.

Emergency Medical Services (EMS):  Major Bradley Beck  email

Randolph County EMS has six base locations across the County; Archdale, Asheboro, Liberty, Ramseur, Randleman, and Trinity.  EMT-Paramedics are based at these locations ready to respond to any emergency 24-hours per day.

Randolph County EMS is also supported by two EMT-Intermediate ambulance services; Ash-Rand Rescue & EMS, Inc. and Piedmont Triad Ambulance and Rescue, Inc.  These private non-profit agencies respond to emergency calls, as well as handle most convalescent transports.

Fire Inspections/Investigations:  Fire Marshal Erik Beard  email

Fire Inspectors are certified by the State to conduct routine inspections on all Businesses, Churches and Schools within the unincorporated areas of Randolph County.  Office hours are 8:00 a.m. to 5:00 p.m., Monday – Friday.  Each week two Inspectors are on-call to respond to and assist fire departments on fire-related incidents to determine the cause and/or origin.

Emergency Management:  Major Jared Byrd  email

Emergency Management is responsible for enhancing the quality of life by assisting citizens, visitors and public safety agencies to effectively prepare for, respond to, recover from, and mitigate all hazards and disasters.

Technology:  Major Justine Buxton  email

The technology service area is a critical link for department operations and coordinates all purchases (software & hardware), repairs, and training for all technology related issues.