Department of Social ServicesDepartment of Social Services


 1512 N. Fayetteville Street, Asheboro, NC 27203
Director - Tracie Murphy  email    |    Main # 336.683.8000    |    Privacy Practices
Child Abuse Hotline # 336.683.8200  |  Adult Protective Services Hotline # 336.683.8300  |  Fraud Hotline # 336.683.8198


Public Notice

LIHEAP Block Grant Plan

Detailed Model Plan (LIHEAP)


Randolph County Department of Social Services (DSS) closed to in-person public contact on March 23, 2020 due to the state of emergency amid the COVID-19 pandemic. On September 1, 2020, DSS began offering limited in-person services by appointment only. Effective October 15, 2020, services at Randolph County DSS can be obtained on-site without an appointment.

In-person service is only available at the main office in Asheboro at 1512 North Fayetteville, Street, Asheboro, NC. In-person services are not available at the Archdale office.

At this time, “in-person” does not mean “face-to-face.” When arriving at the DSS Office, all COVID-19 safety protocols are observed. You will be met at the entrance to the building and your temperature will be taken and you will be asked a series of questions about travel, potential exposure and symptoms. If you have a fever, travelled out of the country, or have recent exposure to COVID-19 or have symptoms of COVID-19, you will be asked to come back after an appropriate quarantine period or contact us through electronic or other non-contact methods.

Once cleared to enter the building, you will be required to wear a mask and maintain social distancing. A mask will be provided if you don’t have one. Please be aware that your contact with an eligibility services intake worker will be live and in real time, but virtually through electronic means by way of devices set-up for your visit. You do not need to bring a device or smart phone with you.

Should the appropriate waiting and service spaces within the building be at capacity under the COVID-19 guidelines, you will be given a pager and asked to wait in your vehicle until space is available.

Please remember, the same options for non-contact services exist and will remain in place. You can complete an application for most economic services on ePass at: . Your Randolph County caseworker is available by phone or email. You can also pick up applications and then drop them off at the drop box. For your convenience and safety, these non-contact electronic methods of conducting business with DSS is still encouraged.

If you have other questions, please call (336) 683-8000. 


NC Medicaid Managed Care




Press Releases

2020 11 13 DSS Press Release ENERGY.pdf Download
2020 11 DSS Press Release Adoption Awareness Month.pdf Download
2020 10 DSS Press Release DSS Reopening.pdf Download
2020 08 DSS Annual Report 2019_2020.pdf Download
2020 08 DSS Press Release DSS Reopening September 2020.pdf Download
2020 07 DSS Press Release FNS PEBT.pdf Download
2020 04 22 COVID19 Combined Flyer with Program Description.pdf Download
2020 01 DSS Press Release FNS.pdf Download
2020 01 03 DSS Press Release Medicaid for Qualified Beneficiaries.pdf Download
2019 11 25 DSS Press Release Managed Care Suspension.pdf Download
2019 11 22 DSS Press Release ENERGY.pdf Download
2019 11 DSS Press Release Adoption Awarness Month.pdf Download
2019 08 21 DSS Press Release Archdale Outstation Closing for two days.pdf Download
2019 08 DSS Press Release Child Care.pdf Download
2019 08 DSS Press Release NEMT.pdf Download
2019 06 21 DSS Press Release Managed Care Coming.pdf Download
2019 DSS Press Release Elder Abuse.pdf Download
2019 05 28 DSS Press Release Managed Care Changes.pdf Download
2019 05 DSS Press Release Foster Care.pdf Download
2019 04 DSS Press Release Child Abuse.pdf Download
2019 02 DSS Press Release Early Release of FNS Benefits.pdf Download
2019 02 DSS Press Release_Program Integrity.pdf Download
2019 01 Press Release Early Release of FNS Benefits.pdf Download
2018 12 27 DSS Press Release Medicaid.pdf Download
2018 11 15 DSS Press Release ENERGY.pdf Download
2018 11 Press Release Foster Care.pdf Download
2018 08 Press Release Work First.pdf Download
2018 05 DSS Press Release Elder Abuse.pdf Download
2018 04 DSS Press Release Child Abuse Prevention.pdf Download
2017 15 November DSS Press Release_ENERGY.pdf Download
2017 26 October DSS Press Release Adoption Month.pdf Download
2017 06 September DSS Press Release Home Alone.pdf Download
2017 30 August DSS Press Release Child Care.pdf Download
2017 08 Medicaid.pdf Download
2017 06 Foster Care Success.pdf Download
2017 06 June Elder Abuse Prevention.pdf Download
2017 05 May - Foster Care.pdf Download
2017 04 April - Child Abuse Prevention_2017.pdf Download
2017 03 March - Social Workers Stand Up.pdf Download
2016 04 April Child Abuse Prevention.pdf Download
2016 07 July Medicaid Program.pdf Download
2016 08 August Child Care.pdf Download
2016 02 February Food Stamps.pdf Download
2016 03 March Social Worker Appreciation.pdf Download
2016 06 June Elder Abuse Awareness Day.pdf Download
2016 09 September Work First.pdf Download
2016 11 November Low Income Energy Assistance Program.pdf Download
2016 11 November Adoption Awareness.pdf Download
2016 12 December Volunteer.pdf Download


Clients have the right to free interpreter services. Los clientes tienen el derecho de los servicios de intérprete gratis.