Department of Social Services
Services and Programs
1512 N. Fayetteville Street, Asheboro, NC 27203
Director: Tracie Murphy | Main # 336.683.8000 | Privacy Practices
Child Abuse Hotline # 336.683.8200 email | Adult Protective Services Hotline # 336.683.8300
Fraud Hotline # 336.683.8198
Visit our Adoptions & Foster Care page for details.
Adult Services provides an array of social work services to elderly and disabled adults in need of protection, in-home services, placement, etc. Services are provided to adults living in the community and those living in adult care homes and nursing facilities. Social workers monitor and provide technical assistance to staffs of adult care homes and adult day care facilities.
Adult Protective Services:
Protective Services for Adults is a multifaceted service developed to assist adults with disabilities which has incapacitated them to the point they are unable to care for themselves, have no one available to assist them in their care, and are subject to abuse, neglect, or exploitation. Article 6, Chapter 108A of North Carolina General Statutes requires that county departments of social services perform certain activities for disabled adults who are alleged to be abused, neglected or exploited and in need of protective services.
Adult Care Home Case Management Services:
Adult Day Care:
Adult Placement Services:
Assists elderly and disabled individuals with medical care costs.
Provides Medicaid to help with the cost of care for a nursing home, based on need, income and resources.
Provides Medicaid and a monthly payment to help pay the cost of Adult Care Home (Rest Home).
Assists visually impaired individuals with independent living services which include adjustment to loss of vision, training in self-help skills and techniques, training in home management, orientation and mobility instruction, in-home aide services for individuals who are not capable of living independently, counseling for the blind to ensure total integration into environment and community and counseling for their families, resource and referral.
NC DHHS Services for the Blind website - http://www.ncdhhs.gov/divisions/dsb
Medicaid's primary care case management program that contracts medical providers to deliver and coordinate recipient health care.
NC Division of Medical Assistance https://dma.ncdhhs.gov/providers/programs-services/community-care-of-north-carolina-carolina-access
Subsidized child care services assist families with poverty level incomes so they can afford child care services which offer a quality early childhood education and therefore, will increase the chances for children to be healthy and succeed socially and academically.
Investigates reports of child abuse, neglect and dependency. Ongoing services are provided to families where the need for protective services is confirmed.
Community Alternatives for Disabled Adults
Gives older and disabled adults the option of remaining in
their own homes by preventing or delaying the need for nursing
The Crisis Intervention Program (CIP) is a Federally-funded program that provides emergency assistance to eligible households that are in a heating or cooling related emergency. The purpose of the CIP program is to help families stay warm in the winter and cool in the summer. By doing so, this reduces the risk of health and safety problems such as illness, fire or eviction.
are made directly to vendors.
Emergency Assistance aids families with sporadic emergency needs such as an eviction notice or notice of a pending cut-off of water service. Payments are made directly to the vendors. In order to qualify there must be an eligible child in the home. Certain other eligibility requirements apply.
Assists low income families and their minor children with
Provides information and determines eligibility for child care assistance programs. Also, provides information and referral services to families in need of emergency food, medical transportation, and other financial assistance programs.
Child Protective Services:
Child Day Care:
Food and Nutrition Services (FNS) is a federal
food assistance program that helps low-income families. In North Carolina
monthly allotments of FNS benefits are issued via Electronic Benefit Transfer
card. Food and Nutrition Services is an entitlement program, so all eligible
individuals and households can receive assistance. Benefits may be used to
purchase most foods at participating stores. They may not be used to purchase
tobacco, pet food, paper products, soap products, or alcoholic beverages.
Provides services to children living in temporary substitute homes because of abuse, neglect or dependency. Permanency is the goal for these children - either to return to the home they were removed from, custody or guardianship to relatives or adoption. Recruitment and training of foster and adoptive families is also provided.
The Program Integrity staff, also known as the Fraud Investigators, are devoted to
ensuring that payments in the income maintenance programs are accurate and
that fraud, waste, and/or program abuse are identified and prevented. The role of
the fraud investigator is to: discover, pursue, and prevent fraud; seek
reimbursement for over issuance or overpayments, provide a deterrent to future
fraud, and maintain program integrity. The Program Integrity staff investigates
any suspected intentional program violations as well as inadvertent household
errors, or agency errors, in all economic services such as Food and Nutrition
Services, Medicaid, Work First Family Assistance, Child Care Subsidy
Assistance, and Energy Assistance.
To report fraud, please call our Fraud Prevention Hotline at 336.683.8198.
When reporting fraud, you do not need to leave your name or telephone number.
Because of confidentiality rules, our Fraud Investigator will not be able to report back to you regarding any action taken as a result of your call.
Your information should include the following:
Long Term Care Medicaid programs assist recipients with paying their cost of extended care in a hospital or medical facility. Special Assistance is a Supplemental Security Income (SSI) state supplement that pays cash benefits to eligible recipients who reside in licensed facilities authorized to accept SA payments. SA recipients are automatically eligible for Medicaid.
The Low Income Energy Assistance Program (LIEAP) is a Federally-funded
program that provides for a one-time vendor payment to help eligible households
pay their heating bills. Priority in eligibility is given to disabled persons
receiving services through the Division of Aging and Adult Services, or
households which include a member age 60 and older. Applications for those
households are taken December 1 through December 31 or until funds are
exhausted. Applications for all other households are taken from January 1
through March 31 of each year or until funds are exhausted.
Learn if you are eligible for Medicaid or Health Choice - http://dma.ncdhhs.gov/medicaid/get-started
NC Health Choice is a state supported insurance program that covers the children of working families that have income too high for Medicaid coverage but cannot afford private health insurance. It provides health insurance for children age 6 to age 19. NC Health Choice has income levels up to 200% of the Federal Poverty level and provides a full package of health care benefits for children age 6 through age 18.
Volunteers - individuals and groups - provide assistance to families referred by DSS. Their efforts enable DSS to serve more families than could be served through traditional DSS programs. The volunteers save staff time and resources by providing a variety of services - transportation, Temporary Emergency Feeding Assistance Program, special needs of foster children, seniors and families, and clerical assistance in the agency.
Contact Sean Scott at 336.683.8010 or email Sean.Scott@RandolphCountyNC.gov.
Work First Family Assistance provides financial assistance and employment services to parents and their children. Financial assistance is also provided to certain relatives of a minor child. Other adults may receive financial assistance for a minor child if they have legal custody or guardianship of the child.
Work First Family Assistance and Employment Services Supervisor: Cheryl Benford | 336.683.8009 |
Clients have the right to free interpreter services. Los clientes tienen el derecho de los servicios de intérprete gratis.