9-1-1 Communications

The 9-1-1 Communications Center division has state-of-the-art enhanced 9-1-1 telephone technology, radio consoles, Geographical Information System (GIS), Division of Criminal Information (DCI) / NCIC access through the NC SBI, medical dispatch protocol software and Computer-Aided Dispatch (CAD).  

All Fire Departments, EMS, Rescue, and law enforcement agencies in Randolph County use the NC VIPER (800 mhz) radio system.  Archdale Police Department utilizes the High Point Police Department’s 800 mhz radio system. 

The 9-1-1 Communications Center is responsible for answering all calls made to 9-1-1 within Randolph County. It is responsible for dispatching all public-safety agencies having jurisdiction in Randolph County except the Archdale Police Department and the NC State Highway Patrol (SHP).  9-1-1 calls for the Archdale Police Department are answered by Randolph County, then transferred to the police department.

Interested in becoming a 9-1-1 Telecommunicator?

Now accepting online applications until March 8, 2024. Click here

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Requirements to become a 9-1-1 Telecommunicator include:
> Minimum 18 years or older.
> High School diploma, GED, or equivalent.
> Clean criminal and driving record.
> Familiar with basic computer operations and ability to operate multiple software solutions simultaneously.
> Ability to effectively communicate in oral and electronic (written) form.
> Ability to effectively communicate during stressful emergency situations and to provide verbal instruction.
> Strong ability to multi-task.
> Typing/keyboarding minimum 35 wpm (recommended). 
> Capable of making split-second decisions.
> Ability to easily understand and  follow operation guidelines, protocols, and regulations.
> Pass pre-employment skills testing, drug test, and background check.
> Obtain required state and national certifications within first year of employment (EMD, CPR, DCI, ICS, etc.).
> Must be able and available to work weekends, holidays,  and during inclement weather.
> Ability to clearly and effectively communicate over the radio for law enforcement, fire, rescue, and EMS  
    dispatch.
> Primary learning is on-the-job training.
> Safety-sensitive employee subject to random drug testing.