The 9-1-1 Communications Center has state-of-the-art enhanced 9-1-1 telephone technology, radio consoles, Geographical Information System (GIS), Division of Criminal Information (DCI) / NCIC access through the NC SBI, medical dispatch protocol software and Computer-Aided Dispatch (CAD).
All Fire Departments, EMS, Rescue, and law enforcement agencies in Randolph County use the NC VIPER (800 mhz) radio system. Archdale Police Department utilizes the High Point Police Department’s 800 mhz radio system.
The 9-1-1 Communications Center is responsible for answering all calls made to 9-1-1 within Randolph County. It is responsible for dispatching all public-safety agencies having jurisdiction in Randolph County except the Archdale Police Department and the NC State Highway Patrol (SHP). 9-1-1 calls for the Archdale Police Department are answered by Randolph County, and then transferred to the police department.